FAQ
When will my order arrive?
All pieces are produced on demand after the drop closes.
Production takes 7–10 business days, then shipping starts.
USA: 5–10 business days
Worldwide: 7–15 business days
You’ll receive email updates at each stage (production → shipping → delivery).
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
We ship via trusted international partners.
What size should I choose?
Our t-shirts use EU/US standard sizing.
Choose your usual size for a clean fit.
We suggest women purchase one size smaller.
All oversized tees are cut for a boxy, roomy silhouette — with dropped shoulders.
Check our [Size Guide] for details and model references.
What are the tees made of?
Premium 100% cotton.
Oversized tees use 240–250 GSM heavyweight carded cotton for structure and durability.
All items are pre-shrunk and designed to age beautifully with wear.
How do I wash my tee?
Easy care, just follow this:
- Turn inside out before wash
- Cold wash — 30°C max
- No tumble dry
- Iron inside out (never on the print)
Will the print fade or shrink?
No.
We use DTF / DTG ultra-durable printing, rated to last for years without fading
All tees are pre-shrunk and tested for shape retention.
What you receive is what stays.
Can I return or exchange my item?
Peace of mind, guaranteed.
Wrong item or damaged? We’ll replace it — no questions asked.
We accept returns within 30 days of delivery.
Email us at contact@tokyo-tengu.com and we’ll guide you.
Still got questions?
Reach out at: contact@tokyo-tengu.com — we respond within 24h/48h.