Refund policy

We offer a 30-day return policy — no stress, no hassle.
You have 30 days after receiving your item to request a return.

We want you to feel good about every order. If you made a mistake with the size, design, or color — or if you wish to cancel your order — please contact us as soon as possible before the item is printed and shipped. Once production has started, we can no longer make changes or cancel the order, but a return may still be possible.

You have 30 days from the day you receive your order to request a return or exchange.

If your item arrives damaged or incorrect, we’ll send a free replacement. No need to return the faulty item.

If the item doesn’t fit and you’d like an exchange, you’ll need to send it back to one of our return locations. To be eligible, it must be in its original condition.

To start a return or exchange, just email us at contact@tokyo-tengu.com. We’ll guide you step by step.

If your package hasn’t moved for more than 21 days and tracking is stuck, we’ll send you a free replacement.

Orders older than 90 days without prior contact will be considered closed and no longer eligible for support.